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Customer Support Center
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01-376822
For Order-ext:1, For inquiry-ext:0
01-376822
For Order-ext:1, For inquiry-ext:0
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Important Information for Online Trading

Followings are the summary of the Special Agreement for Online Trading.  When you want to know the details of it, please re-read it.  If you have some queries about it, please contact MSEC customer support center.

  • Hours of Acceptance of online trading orders
    Hours of Acceptance of online trading orders are between 8:00am to approximately 30 seconds before each matching time for same business day and 3:00pm to 6:00pm for next business day.
  • Operation hour of Customer Support Center
    The customer Support Center operation hour is from 9:00am to 5:00pm on business days only.  If you have any inquiries during out of its operation hour, please wait and then contact the customer support center in tis next operation hour.
  • Limited online trading amount of one transaction
    MMK 10 million. (*)*No transaction limit for the order via phone or by visiting the MSEC’s office.

    *When setting/calculating the maximum numbers of shares for market order, the Client can buy shares based on the upper limit and sell shares based on the current price of respective share price in respective day.

  • Definition of order

    • Type of order
      A. One day order: It will be valid on only the day the Client orders.
      B. Till DD/MM/YY order: It will be valid until expiry date or until the order is filled before the expiry date.
    • Modification of Order
      Order request cannot be modified. To modify, the Client needs to cancel the order request and to place new order if it is before execution.
      Order request cannot be modified. To modify, the Client needs to cancel the order request and to place new order if it is before execution.
      If the order is executed, the Client has to take all the responsibilities. After execution of the order, the client cannot cancel it.
    • Execution of orders
    • The MSEC will share with the Client about the order status in the MSEC’s website immediately after the MSEC receives the confirmation for order execution from YSX.

    • Refusal

      (1) The MSEC shall refuse order acceptance or suspend order execution without preliminary notice in case of the Client’s violations of any terms and conditions of Special Agreement For Online Trading and Trading Agreement.

      (2) The MSEC refuses any buy or sell orders exceeding MMK 10 million per transaction.

    • Matters relating to deposit, delivery and payment

    • Deposit:
      Before placing buy order, Client must deposit the amount of buy orders to MSEC bank account by bank transfer.  No cash is acceptable.
    • Delivery and payment:
      After the order is executed, shares/funds will be settled at T+3 Settlement occurs three business days after the date of execution. No settlement will be made on public holidays. The amount of funds will be transferred to the client’s designated bank accounts following withdrawal request.  No cash transfer will be acceptable.

    Once the order is executed, Buying/Selling power will be immediately effective, so the Client can place the order with the amount that he/she buys/sells before the settlement date.

  • Disclaimers for online trading
    The MSEC shall not be liable for any of the followings and these disclaimers will apply to the fullest extent permitted under applicable law:

    (1) Damage caused by circumstances which MSEC is not responsible for, including but not limited to the network disturbances, system, circuit, or equipment failures, power failures, delays due to the negligence of outsourced contractors, etc.

    (2) Damage due to any orders executed by the Client or those who access an online trading service through Client’s securities account, after confirming login ID and Password.

    (3) Damage resulted from the Client’s negligent handling of personal information for using online trading.

    (4) Damage resulted from inadequate security measures of the devices used by the Client

    (5) Damage due to the order request which is out of Hours of Acceptance of Online Trading Orders.

    (6) Damage due to the erroneous orders by the Clients.

    (7) Damage due to the MSEC’s refusal of order request as a result of the Client’s violation of any terms and conditions of Special Agreement for Online Trading and Trading Agreement.

    (8) Damage due to the MSEC’s suspension of online trading service as a result of the Client’s violation of any terms and conditions of Special Agreement for Online Trading and Trading Agreement.

    (9) Damage due to the trade conducted by the Clients in violation of any terms and conditions of Special Agreement for Online Trading and Trading Agreement

  • Cancelation of Special Agreement For Online Trading

    MSEC will cancel the Special Agreement for Online Trading if any of the following items apply.

    (1) If the Client commits insider trading; breach the laws, rules and any regulations; does not follow the notice by the MSEC.

    (2) If the MSEC submits a request for Agreement cancellation to the Client.

    (3) If the Client submits a request for Agreement cancellation to the MSEC.

  • Customer ensures security by themselves (Login management by customer)

    (1) The login password will be managed by the Client in an appropriate manner so that the Client takes steps such as regularly changing his/her password.

    (2) The MSEC shall not be liable for any damages incurred as a result of the Client not managing his/her login password appropriately.

    (3) The MSEC shall restrict or suspend of trades if the MSEC believes that there is a misuse of ID and password.

    (4) The Client will be, at all time, responsible for implementing and maintaining privacy protections and security measures to use online trading service.

  • Caution about Sell Order

    Your order may be partially filled. If the executed amount is less than the commission deduction, you need to make a payment for the required amount from your cash balance. If there have no cash balance in your securities account, you must deposit your cash balance of your securities account for the payment within THREE business days after MSEC informed to you.